Description : Business Support Officer. Company : Hudson Australia. Location : Melbourne VIC

About the role:

• Business Support Officer - VPS 2 level
• Contract starting the 15th of May until the 28th of July initially - possibility of extension or to transition into a permanent role
• 18 openings
• Full time role Monday to Friday 08:00am - 04:00pm
• 100% office-based in Melbourne CBD - 50 Lonsdale St close to public transport
• $37 per hour + Super
• You must be triple vaccinated, have full working rights and be able to obtain a police check to be considered for this role.

In this role you will be providing a range of administrative and customer service support to staff across the Department of Families, Fairness and Housing and the Department of Health, ensuring a timely and accurate service through a variety of touchpoints.

Key services provided by the Shared Corporate Services Branch are:

• Provision of first point of call support and advice to staff on the use of all corporate systems and associated corporate processes (computing and telephony tools)
• Provision of support services for: information and records management, HR/people information and payroll services, financial management (accounts payment, expense reimbursement, etc).

Indicative key duties may include:

• Answer inbound calls and tickets via the OurService platform and any internal enquiries from other sources.
• Provide a range of administrative and project support functions, including but not limited to, payroll and payment services, facilities and assets management; fleet management; technology, information and records management; procurement and finance
• Provide quality customer service through effective communication, offering timely responses to a range of queries and flexible problem solving.
• Effectively engage and operate as a member of the Customer Care team, regularly contributing to team meetings, planning, supporting team members and implementing change.
• Escalate unresolved issues.

The suitable candidate will have:

• Strong customer service experience.
• Excellent communication abilities
• Call centre experience highly regarded, however candidates from hospitality or retail are encouraged to apply.
• Attention to detail, leaving detailed notes and following up on customer requests.
• Ability to quickly pick up new systems and processes.
• Proficiency with MS Office suite and CRM highly regarded (SAP).
• Stakeholder management skills.
• Ability to juggle multiple tasks, manage competing priorities and meet deadlines.